What this page covers
At Mirage (miragemusic.co), privacy is a design input, not an afterthought. This page explains what information we collect, why we collect it, how we use it, and the controls available to you.
Your privacy controls
Depending on your location (for example, the EEA or the UK under GDPR), you may be able to:
- Access your personal data and request a copy.
- Correct anything inaccurate or incomplete.
- Request deletion of your data in certain circumstances.
- Object to or restrict certain processing.
- Request transfer of your data to another service where technically feasible.
- Lodge a complaint with a supervisory authority (for example, the CNIL in France).
To exercise these rights, contact us using the details in the Contact section below. We may need to verify your identity to protect your account.
How we approach privacy
- Transparency: clear explanations over fine print.
- Data minimization: collect only what is necessary to provide the service.
- Security: implement reasonable technical and organizational safeguards.
- Limited retention: keep data only as long as necessary or required by law.
- Children’s protection: no knowing collection of personal data from children under 13.
Account information
When you create a Mirage account, including through our registration form or third-party authentication services such as Apple Sign-In or Google Sign-In, we may collect certain personal information, including:
- email address;
- username;
- date of birth;
- country of residence;
- identifiers provided by authentication providers;
- any additional information you choose to provide, such as your first name, last name, profile picture, phone number, gender, or musical interests.
How we use information
We may use the information we collect to:
- create, manage, and secure your account;
- provide Mirage features and services;
- personalize your user experience;
- prevent fraud, abuse, and unauthorized activity;
- respond to support requests;
- analyze service usage and improve the user experience;
- measure the performance of features and content;
- conduct user research, satisfaction surveys, and feedback programs;
- communicate with you regarding your account, your use of Mirage, or updates to the service.
User feedback and surveys
As part of the continuous improvement of Mirage, we may contact users by email to request feedback, invite them to participate in satisfaction surveys, usability studies, beta testing programs, or other research initiatives designed to improve our products and services.
These communications are intended solely to help us better understand user needs and improve the Mirage experience.
You may opt out of receiving these types of communications at any time by following the instructions included in the relevant message or by contacting us directly.
Diagnostics & logs
Our hosting providers and infrastructure partners may maintain standard server logs such as IP address, browser type, ISP, date and time of access, referring and exit pages, and click counts.
These logs help us:
- analyze reliability and performance trends;
- administer, secure, and troubleshoot our services;
- understand aggregate usage patterns.
These logs are not used to build detailed browsing profiles of individual users.
Third-party services
This Privacy Policy does not apply to third-party services, websites, platforms, or applications that may interact with Mirage, including analytics providers, authentication services, embedded content providers, advertising networks, or payment processors.
Those services are governed by their own privacy policies and terms.
Data retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
If you delete your account, certain information may be retained for a limited period to comply with legal obligations, resolve disputes, maintain security, or prevent fraud.
Kids & age limits
We encourage parents and guardians to guide children’s online activities.
Mirage does not knowingly collect personal information from children under the age of 13. If you believe that a child has provided personal information to us, please contact us and we will take reasonable steps to remove it.
Where this policy applies
This Privacy Policy applies to information collected through the Mirage website, mobile application, registration forms, community features, customer support interactions, and communications related to Mirage services.
It does not apply to information collected offline or through independent third-party services not operated by Mirage.
Your consent
By using Mirage, you consent to this Privacy Policy and agree to our Terms & Conditions.
Contact us
Questions or requests about privacy?
Please contact us at: